Privacy Policy – EcoVida

  At EcoVida, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you shop with us online or in-store.

 1. Information We Collect

   We may collect the following types of information:

• Personal details – name, email address, phone number, billing and shipping address.

• Purchase information – order history, payment details (processed securely through third-party payment gateways, we do not store your card details).

• In-store interactions – loyalty program details, receipts, and booking information (if applicable).

• Online activity – cookies, IP address, and browsing behaviour on our website.

• Marketing preferences – newsletter sign-ups, promotions, and special offers.

 2. How We Use Your Information

    We use your personal information to:

• Process and fulfil your orders.

• Provide customer support and respond to enquiries.

• Manage bookings and in-store services.

• Improve our website, products, and services.

• Send marketing communications (only if you have opted in).

• Comply with legal and regulatory obligations.

  3. Sharing Your Information

    We respect your privacy and will never sell your personal information. However, we may share data with trusted third parties, including:

• Payment processors (e.g., PayPal, Stripe, Afterpay).

• Delivery and courier services.

• Marketing and analytics providers (e.g., Google Analytics, Mailchimp).

• IT and website hosting providers.

   These third parties are only given the information necessary to perform their services and are required to keep it confidential.

  4. Cookies and Online Tracking

    Our website uses cookies and similar technologies to:

• Enhance your browsing experience.

• Remember your preferences.

• Track website traffic and performance.

     You can disable cookies in your browser settings, but some features of our website may not work properly.

  5. Data Security

     We take all reasonable steps to protect your personal information from misuse, loss, or unauthorised access. Online transactions are encrypted, and personal information is stored securely.

  6. Your Rights

    You have the right to:

• Access the personal information we hold about you.

• Request corrections to inaccurate information.

• Withdraw consent from marketing communications.

• Request deletion of your information, subject to legal requirements.

      To exercise these rights, please contact us (details below).

  7. In-Store Privacy

    When you shop at EcoVida in-store, we may collect information through receipts, loyalty programs, or booking forms. Any information collected is treated with the same care as online data.

  8. Changes to This Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.

  9. Contact Us

     If you have questions about this Privacy Policy or how we handle your personal information, please contact us at:

     EcoVida
    37 Verner St, Goulburn NSW 2580
      info@darkviolet-lemur-421318.hostingersite.com